Unable to Connect to Network using Hotel and Dorm Connect

A problem has been identified attempting to connect with TCL Roku TVs to wireless networks using Hotel or Dorm connect.   The authentication connection doesn't show up on a mobile phone or computer being used to authenticate the connection.     This issue may occur on TVs running Roku software version 9.4.0.    

To verify the Roku software version go to Home > Settings > System > About > OK.   

Follow these steps to resolve the problem:

1.    Disable Miracast: Settings -> System -> Screen Mirroring -> Screen Mirroring Mode -> Never Allow

2.    Setup network connection: Settings -> Network -> Setup connection -> Wireless -> {select the AP/Router}

3.    Once Login Portal is detected, select "At dorm or hotel" in pop-up.

4.    Another dialog will popup informing you that Device Connect is disabled and will take you to the Device Connect dialog. Select Enable.

5.    Setup network connection again (#2 above) and follow the normal login portal routine to connect to the network.

6.    Re-enable Miracast: Settings -> System -> Screen Mirroring -> Screen Mirroring Mode -> Prompt or Always Allow

Note:   This issue only affects TVs that need to be re-authenticated in a dorm or hotel with a Roku TV that has already been setup.  For TV setup the for the first time this should not be an issue.  

Was this article helpful?

Can’t find what you’re looking for?

The TCL Support Team is here to help.

Contact Us

How can we improve the content?