ALERT: Software updates for TCL Television Models featuring Google TV
TCL is committed to delivering premium products with world-class experiences and the new product featuring Google TV is certainly no different. Recent software updates have allowed us to make significant improvements on the stability and speed of the TCL televisions featuring Google TV. With these updates, this product now represents the powerful performance that TCL and Google believe is the future of TV.
Your TCL model with Google TV will update automatically. If you are having problems, we encourage you to ensure you have the most recent software by clicking here to view step-by-step instructions on how to easily perform an update.
If your TCL TV supports 4K and using the PS4 Pro verify your HDMI port is set to HDMI 2.0 mode.
If using the standard PS4 (Non-4K, no HDR) you may need to set the HDMI mode to 1.4 or Auto.
To eliminate the flashing or static across the screen you will need to change the video settings of the PlayStation. To do this go to Settings > Sound and Screen > Video Output Settings > Resolution. Change the setting from Automatic to 2160P-YUV420. If using the standard PS4 or a non-4K TV you may need to put your video setting to 1080.
If you are unable to get to the video screen because you are unable to see the menu due to the flashing put your PS4 into safe mode to change the resolution.
The TCL Support Team is here to help.Contact Us