Common Questions
- Will I be charged for customer service or device activation?
- Disney + on TCL Roku TVs
- Why do I need a Roku Account?
- What’s the minimum bandwidth requirement to stream 4K content?
- How to Erase Personal Information Off of a Roku TV
- Will my PS4 Pro play in 4K 60Hz?
Common Questions
- How do I find the Model Number and Serial Number on TCL Sound Bars?
- How to keep my headphones clean
- What is the wireless Bluetooth range of TCL Headphones
- My Window Air Conditioner Not Draining
- Clean Filter LED is On
- Will I be charged for customer service or device activation?
Setup & Configuration
- How to Connect Your TCL Roku TV to the Internet
- How to adjust your TV settings
- How to Connect your Cable or Satellite Receiver to your TCL Roku TV
- Tips for improving the wireless connection on your TCL Roku TV
- How to Set up an External Antenna
- How to Add Roku Streaming Channels
Troubleshooting
- The sound is fine, but I'm getting a black and white picture or the color is off.
- Finding Your Wireless Network Name & Password
- The picture and sound quality of the TV is poor when watching TV programs
- My TV turns ON, but there is No Video
- How to Restart Your TCL Roku TV
- Can't See My Wireless Network
Troubleshooting
- There is an audio delay when watching on my TV
- Why are the audio and video out-of-sync when using the subwoofer
- Why do I Lose my Wireless Connection when streaming from mobile devices
- I connected my sound bar to the TV via optical cable, but I don’t hear any sound
- Unable to adjust the TCL Sound Bar volume using the TV Remote
- Why does my soundbar turn off by itself?
Helpful Videos
Helpful Videos
Alto 7+ | TS7010
- How to Connect a Cable or Satellite Receiver to your TCL Roku TV
- How to Connect an Antenna to your TCL Roku TV
- Unboxing of a TCL 8-Series Roku TV
- How to Connect Your TCL Roku TV to Wi-Fi
- Unboxing TCL 6-Series Roku TV
- Pair a Bluetooth Device to a TCL Google TV