ALERT: Software issues with TCL 6-Series TVs featuring Google TV
Some users are reporting concerns on the stability of the user interface on the TCL 6-Series featuring Google TV. As we strive to continue improving the viewing experience of our end-users, we recently released a new software update to 6-Series TVs featuring Google TV. Your television should update automatically. If you would like to ensure you have the most recent software, you can click here to view step-by-step instructions on how to easily perform an update.
As you are going through the guided set-up process of your TCL Roku TV (either for the first time or after completing a factory reset), and after successfully connecting to the Internet, your device will check for an updated software. It will automatically download and install the latest Roku OS version. During this process, you might encounter an error message "Cannot connect to Roku" or Error Code 011.
This occurs when your TV is unable to connect to the Roku Server and caused the software update to fail. Try the following steps below to resolve this error:
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