ALERT: Software updates for TCL Television Models featuring Google TV
TCL is committed to delivering premium products with world-class experiences and the new product featuring Google TV is certainly no different. Recent software updates have allowed us to make significant improvements on the stability and speed of the TCL televisions featuring Google TV. With these updates, this product now represents the powerful performance that TCL and Google believe is the future of TV.
Your TCL model with Google TV will update automatically. If you are having problems, we encourage you to ensure you have the most recent software by clicking here to view step-by-step instructions on how to easily perform an update.
It is possible that your TV might get into a state where you cannot access the various menus, including the menu option that lets you perform a factory reset operation. If that happens, you can force the TV to reset by following the steps below:
NOTE: A factory reset returns the TV to its original, out-of-the-box state. Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. If applicable, you must also repeat the antenna TV setup (channel scan) and input configuration.
If you are unable to locate the reset button, you may contact our support team for additional help. Click here to view the different options to reach us. We are ready to help!
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