To connect your TCL Roku TV to Wi-Fi, you will need:
- Your wireless network name, also called the SSID
- Your Wi-Fi password
Your TV uses this information to locate your home network and connect securely to the internet.
Find Your Wireless Network Name
Your wireless network name is the name that appears when a device searches for nearby Wi-Fi networks.
Check Another Connected Device
Look at the Wi-Fi settings on a phone, tablet, or computer that is already connected to your home network.
The network name shown as Connected is usually the network you should select on your TCL Roku TV.
Why this step is helpful:
Checking an already connected device is often the quickest and most reliable way to confirm the correct network name. This can also help you avoid selecting a nearby neighbor’s network or a guest network by mistake.
Check the Label on Your Router
Look on the bottom, back, or side of your wireless router. Many routers have a label that lists the default network name.
The network name may be labeled as:
- Wi-Fi Name
- Network Name
- SSID
- 2.4 GHz SSID
- 5 GHz SSID
Why this step is helpful:
The router label may show the original network name that was assigned when the router was installed.
The network name may be different if someone previously changed the router’s settings.
Contact Your Internet or Router Provider
Visit your Internet Service Provider’s website, open its mobile app, or contact its support team for help locating your network name.
You can also check the support website for your router manufacturer.
Why this step is helpful:
Some providers allow you to view or manage your network information through an account or mobile app. This is useful when the router label is missing, damaged, or no longer accurate.
Make Sure the Network Appears on Your TV
On the TCL Roku TV’s Choose your network screen, look for your Wi-Fi network name.
If the network does not appear:
- Scroll down and select Scan again.
- Wait for the TV to refresh the list of available networks.
- Check the list again for your network name.
Why this step is needed:
The TV may have completed its first scan before the router’s signal was detected. Scanning again gives the TV another opportunity to locate nearby networks.
If your network still does not appear, make sure the router is turned on and move the TV or router closer together when possible. Walls, appliances, and other electronic devices can weaken the Wi-Fi signal.
Find Your Wi-Fi Password
Your Wi-Fi password is the same password used to connect your phone, tablet, or computer to your home network.
Check the Router Label
Look on the bottom, back, or side of the router for the default Wi-Fi password.
The password may be labeled as:
- Wi-Fi Password
- Wireless Password
- Network Key
- Security Key
- WPA Key
Why this step is helpful:
Many routers are shipped with a unique default password printed directly on the router.
The printed password may no longer work if it was changed after the router was installed.
Check a Connected Device or Provider App
Some phones, computers, and Internet provider apps allow you to view or share the password for the Wi-Fi network currently being used.
Why this step is helpful:
A connected device may have the current password saved, even when the original password on the router label has been changed.
Contact Your Internet or Router Provider
Visit your Internet Service Provider’s website or router manufacturer’s support page for instructions on viewing, recovering, or resetting the Wi-Fi password.
Why this step is helpful:
Resetting the password may be necessary when it cannot be recovered. Your provider can help you change it without accidentally changing other router settings.
Changing the Wi-Fi password will disconnect other devices from the network. Those devices will need to be reconnected using the new password.
Enter the Password Carefully
Wi-Fi passwords are case-sensitive and must be entered exactly as they were created.
Check the following while entering the password:
- Capital and lowercase letters
- Numbers
- Special characters
- Similar-looking characters, such as the number 0 and the letter O
- Any spaces included in the password
Use the Shift key on the on-screen keyboard to enter capital letters.
Why this step is important:
A single incorrect character will prevent the TV from connecting, even when the correct network has been selected.
If the connection fails, select Show password when available and review each character before trying again.
If Your TV Still Cannot Connect
If your TCL Roku TV still cannot connect to Wi-Fi, confirm that another device can connect to the same network.
- If other devices also cannot connect, restart your router or contact your Internet Service Provider for assistance.
- If other devices can connect, restart your TV and router, and then try connecting again.
- Recheck the network name and password to make sure the correct information is being entered.
- Move the router closer to the TV, when possible, to improve the wireless signal.
Why these steps are helpful:
Testing another device can help determine whether the issue is with your home network or the TV. Restarting the TV and router refreshes the connection, while reducing the distance between them can improve a weak or unstable Wi-Fi signal.
Contact TCL Support if your TV still cannot find or connect to your network after completing these steps.