Common Questions

• How do I find the Model Number and Serial Number on TCL Sound Bars?
• Will TCL Sound Bars work with any TV?

Setup & Configurations

• Different TCL Sound Bar Modes
• How do I connect my TV to the sound bar wirelessly?

Troubleshooting

• There is an audio delay when watching on my TV
• Why are the audio and video out-of-sync when using the subwoofer
• Why do I Lose my Wireless Connection when streaming from mobile devices
• I connected my sound bar to the TV via optical cable, but I don’t hear any sound
• Unable to adjust the TCL Sound Bar volume using the TV Remote
• Why does my soundbar turn off by itself?

See all topics

Product Downloads

• TCL ALTO 5 SOUND BAR - TS5000
• TCL ALTO 5+ SOUND BAR WITH WIRELESS SUBWOOFER - TS5010
• TCL ALTO 7+ SOUND BAR WITH WIRELESS SUBWOOFER - TS7010
• TCL ALTO 7 SOUND BAR WITH BUILT-IN SUBWOOFER - TS7000