🚨 Roku Service Interruption for TCL RokuTVs - RESOLVED, 10/21/2025

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

Why Can't I Connect my Phone or Tablet to my Wi-Fi Router?

WHY CAN'T I CONNECT TO MY WI-FI ROUTER?

Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.

 

If you're having trouble accessing a Wi-Fi connection with a password lock…

If you use your device for business, your organization might require the Wi-Fi MAC address of your device in order to make a wireless connection. The Wi-Fi privacy settings use randomized MAC addresses by default, so you will need to manually change this to “Use Device MAC” by following the steps below:

Touch “SETTINGS” → Touch “WI-FI” → Select the Wi-Fi name to enter the password → Touch “ADVANCED OPTIONS” → Touch “USE RANDOMIZED MAC” under privacy, then touch “USE DEVICE MAC” in the pop up menu. Then input the correct password to connect to the Wi-Fi.

 

If you're having trouble connecting to a Wi-Fi network without a password lock…

Touch “SETTINGS” → Touch “WI-FI” → Touch the Wi-Fi name to save the network → Touch and hold the Wi-Fi name with Saved Status in the list of networks → Touch “MODIFY” in the dialog box that opens → Touch “ADVANCED OPTIONS” → Touch “USE RANDOMIZED MAC” under privacy → Touch “USE DEVICE MAC” in the pop-up menu. 

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