🚨 Roku Service Interruption for TCL RokuTVs - ONGOING, 10/20/2025, 12PM, PT

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

How to Reset the TCL Alto 9+ Sound Bar

To return the sound bar to its default settings, follow the step-by-step instructions:

  • While the sound bar is on standby-mode (white LED is blinking), press and hold the  Play/Pause/OK button on the sound bar remote control for 5-seconds.  
  • Wait until you see the the FACTORY RESET option, then press the Play/Pause/OK button to confirm.
  • Once reset is complete the sound bar will restart.  


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