🚨 Roku Service Interruption for TCL RokuTVs - ONGOING, 10/20/2025, 12PM, PT
Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.
Thank you for your patience and we apologize for the inconvenience.
PURPOSE:
Define the pixel policy to support in warranty service.
SCOPE:
TCL follows a guideline based on industry standard practices.
PROCEDURE:
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the panel and allowing for 2 malfunctioning pixels per million pixels.
|
Native resolution |
No. of pixels |
No. of million pixels |
Acceptable defects |
| 1280 x 720 |
921,600 |
0.9 |
2 |
| 1920 x 1080 |
2,073,600 |
2.1 |
4 |
| 3840 x 2160 |
8,294,400 |
8.2 |
16 |
