Setting up your new TCL TV should be a smooth and exciting experience—but we understand it can be frustrating if you find that something is missing from the box. Whether it's a missing stand leg, remote control, power cord, or hardware screws, we're here to help resolve the issue quickly.
Step 1: Double-Check the Packaging
Before assuming anything is missing, carefully inspect the entire box, including:
All cardboard inserts and packing materials
Any accessory bags or compartments
The space between the foam layers, where smaller items like screws or remotes may be tucked
Sometimes parts shift during shipping or can be accidentally overlooked in the packaging.
Step 2: Know What Should Be Included
Each TCL TV model includes a standard set of parts, such as:
TV unit
Remote control
Batteries
Power cord (pre-attached or separate)
TV stand (2 legs + screws) (or a pedestal)
Quick Start Guide
Warranty information
To confirm what should be in the box, refer to the printed Quick Start Guide or the digital version available on our TCL support site.
Step 3: Contact TCL Support
If you've confirmed that a part is truly missing, contact our customer support team for assistance. Please have the following ready:
Your TCL TV model number (found on the back of the TV)
The serial number
A copy of your purchase receipt
A description of the missing item(s)
You can reach out through:
📞 Phone: 1-877-300-8837
💬 Live Chat: Available at TCL Chat Support
📧 Email: Fill out the online support form on our website: TCL Email Support
Our team will work with you to verify the issue and, if applicable, ship out any missing parts as quickly as possible.
Step 4: Don't Use Substitute Hardware
While it may be tempting to use replacement screws or parts from home, we recommend waiting for the correct parts to avoid damage to your TV or voiding your warranty.
Still Need Help?
We’re committed to making it right. If you experience any issues or delays, don’t hesitate to follow up with our support team. Thank you for choosing TCL!