RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
For the best streaming experience with your TCL Roku TV, you will need a strong wireless network and a reliable Internet connection. Here are some tips to improve the wireless signal to your TCL Roku TV and enhance your streaming quality.
If the signal strength is showing as WEAK or POOR, try to reestablish the wireless connection of your TCL Roku TV and your router. Follow the step-by-step instructions below:
Your wireless router broadcasts WiFi signals out in all directions. The farther your wireless device is from your router, the lesser signal it will receive. Thus, location is key! Here are some tips for optimal placement of your wireless router:
The location of your TCL Roku TV can have an impact on your streaming experience. Here are some considerations to optimize the performance of your TV.
Once you have optimized the wireless signal between your router and TCL Roku TV, you should make sure your Internet speed meets the minimum requirement for streaming contents.
Generally, as the quality of the streaming video increases, a higher Internet speed will be required for a smooth experience. For instance, streaming SD (480p) video will require less speed than compared to HD (720p/1080p) video.
Note: TCL recommends that you check with the specific channel for Internet speed requirements, considering factors like the desired video quality. If you find that you need more speed, it's time to contact your Internet Service Provider (ISP). Here are the minimum speed recommendations for some of the most frequently streamed channels:
|Amazon Instant Video||0.9 Mbps|
*Mbps = Megabits per second
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