RESOLVED:  No display on TCL 43S431 / 43S431-CA Roku TVs - 10/26/2022

If you have any of the above TCL Roku TV models and you are unable to see any display on your unit following a software update.  

To resolve the issue, follow these step-by-step instructions:

1. Powercycle your TV by unplugging the unit from the power outlet.
2. Wait for 1-minute, connect the unit back to the power outlet.
3. Press the power button located underneath the unit
   • It might take a few minutes for the TV to reboot completely.  
4. If the TV is still displaying an empty black screen, press and hold the RESET button located on the back of the TV until the TV displays a purple-colored screen labeled “Recovery Mode”
5. Follow the on-screen prompts.  When prompted, connect to your wireless network
6. After being successfully connected to your wireless network, the TV will perform an automatic software update.  Once successful, the TV will reboot and will eventually display the Home screen.

If the above troubleshooting steps did not resolve the issue on your television, click here to view options on how to contact the TCL Customer Support team.