WHAT DO I DO IF MY SIM CARD OR DATA SIGNAL ISN'T WORKING?

SIM Card Troubleshoot:

Check whether your credit has run out. Keep your credit topped up to avoid disruption to the internet service.

Check whether there are smudges or scratches on your SIM card’s metal surface. If necessary, contact your operator to obtain a replacement SIM.

Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM Card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.

Signal Coverage Area Troubleshoot: 

Sometimes remote areas don't pick up strong network signals. Move to a location with a stronger signal and try accessing your data again.

Try to reset or update your device. 

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL website or APP “Support Center”.