ALERT: Software updates for TCL Television Models featuring Google TV
TCL is committed to delivering premium products with world-class experiences and the new product featuring Google TV is certainly no different. Recent software updates have allowed us to make significant improvements on the stability and speed of the TCL televisions featuring Google TV. With these updates, this product now represents the powerful performance that TCL and Google believe is the future of TV.
Your TCL model with Google TV will update automatically. If you are having problems, we encourage you to ensure you have the most recent software by clicking here to view step-by-step instructions on how to easily perform an update.
Audio coming from certain content providers or devices (such as Netflix, Amazon Prime Videos, Roku Streaming device, Apple TV, etc.) typically use an advanced digital audio signal such as HDMI or advanced Dolby audio. These cannot be translated into analog or PCM (pulse-code modulation) by most television software, this means the signal will not passed through into the headphones. As a result, you may get silence or audio from a different source like your cable box.
In order to resolve this, you will need to change the audio output format in the app or device to PCM (may be in the smart hub on some TVs) or you will need a digital to analog decoder. The Digital to Analog Decoder will take the advanced digital signal and decode it into an analog signal that your headphones can utilize.
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